Refund policy
All Sales Are Final
Due to the nature of our fulfillment process, we do not accept returns or exchanges for change-of-mind purchases, incorrect size selection, or buyer's remorse. Please review sizing and product details carefully before ordering. If you're unsure about fit or fabric, we recommend starting with a Sample order before purchasing in bulk.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, we've got you covered. Contact us at design@style-hospitality.com within 48 hours of delivery with:
- Your order number
- Photos of the item and its packaging
We'll review your claim and offer a replacement or full refund at no additional cost to you. Most claims are resolved within 5–7 business days of approval.
Lost or Missing Packages
If tracking shows your order was delivered but you haven't received it, contact us within 7 days of the delivery date and we'll help investigate with the carrier. If tracking shows no movement for 10+ business days, reach out and we'll look into it with our fulfillment partner.
Sample Orders
Sample purchases are final sale and not eligible for return or refund, as they're intended to let you evaluate fabric and fit before placing a larger order.
Refund Method
Approved refunds are issued to your original payment method within 5–10 business days of approval.
Questions
Contact us at design@style-hospitality.com with any questions about your order.